Frequently Asked Questions in Dexter, GA

Oil should be replaced every 3,000-7,000 miles or every 3 months. Brake pads typically need to be replaced every 20,000-30,000 miles, but this depends greatly on how much and how heavily they are used. During your car’s Routine Service, our ASE Master Certified Technician will assess your brake pads and let you know when to expect a replacement. Longer braking times, grinding, shaking or high pitched squeaking during braking are all signs that a brake pad replacement is most likely needed. Tire Rotations should be done every 6 months or every 6,000-8,000 miles.
Why It’s Important: Oil is the most critical lubricant within your vehicle’s operating system. Overused (old) or low oil levels can result in catastrophic failure of the engine and other essential parts that keep your car running. Brake pads are the backbone to safe stopping. Worn brake pads create worn rotors which are a safety hazard to you and your family and can be costly to resurface or replace. Tire Rotations prevent uneven wear and tear and help prolong your tire’s tread life which are key components of a safe, smooth, satisfying ride. Refer to your vehicle’s Operations Manual or ask our ASE Master Certified Technician for specific guidelines for your Make/Model.

Come In or Schedule an Appointment for a Comprehensive Vehicle Inspection ASAP.
Why It’s Important: A “Check Engine” light is your vehicle’s way of telling you it needs professional help. It can indicate a wide range of problems, both big and small. The only way to determine whether you are dealing with a simple loose fitting or a critical operating malfunction is to have our ASE Master Certified Technician fully assess your vehicle through a Comprehensive Vehicle Inspection. Then, we can help guide you on what steps you should take and when to ensure your and your family’s safety on the road.

A Coolant Flush gets rid of the old, broken down coolant that with time, turns to sludge and hampers your vehicle’s performance.
Why It’s Important: Like oil, coolant is an essential fluid. It regulates your engine’s temperatures and keeps them within safe ranges. Bad (old) or low coolant levels can result in overheating. Left unchecked, overheating can lead to engine failure and leave you stranded on the road. Our ASE Master-Certified Technician can complete your coolant flush in a matter of minutes, getting you back on the road with one less worry in mind.

Like people, cars need periodic check ups. Preventative Maintenance includes, but may not be limited to, things such as fluid checks, oil, spark plug and air filter changes, tire care (inspection, patch, replacement, rotation), brake/rotor repair, fault code reading, assessment of hoses/fittings and review of overall vehicle and engine health and performance.
Why It’s Important: Routinely completing Preventative Maintenance enables us to detect/treat/prevent any issues that may lead to unforeseen costly repairs or imminent threats to your safety. Our ASE Master Certified Technician will be transparent about your car’s health needs and help you make decisions about your vehicle that are right for you, without leaving you feeling pressured or confused.

A Pre-Purchase Inspection (PPI) is a type of comprehensive vehicle inspection completed by an ASE Master Technician acting as a third party between a buyer/seller. Overall review of mechanical, safety and cosmetic systems are included. Any vehicle that does not come with a warranty or is not a Certified Pre-Owned (CPO) Vehicle should have a PPI completed before purchase. PPIs can also be complete for long-distance transactions when the buyer is not able to test-drive a car themselves.
Why It’s Important: Don’t Get Duped. Pre-Purchase Inspections (PPIs) help detect any undisclosed issues that may be a threat to safety or result in excessive financial burdens on the buyer after purchase. Since the buyer assumes all risks when purchasing a vehicle that does not come with a warranty, it is imperative that a PPI be completed prior to signing a purchase agreement.

The National Institute of Automotive Service Excellence (ASE) was established in 1972 to set the standard for automotive technicians and serve to improve the quality of automotive repair and service. ASE Certifications are a tangible proof of training and knowledge that enables prospective customers to gauge the level of expertise of an automotive technician before contracting their work. Technicians must pass a total of 8 ASE Certifications for Automobile & Light Trucks to reach the “Master” Technician status. To stay up-to-date on the ever changing Automotive Industry, Technicians must recertify every 5 years. To become an Advanced Engine Performance Specialist (L1), technicians must prove their competence by passing a separate, highly complex, exam showing that they have the skill to diagnose sophisticated driveability and emissions-related issues. According to ASE statistics, there are only 26,000 L1 Certified Technicians in the Country.

Yes. Wilson Automotive is a Limited Liability Company. The safety of our staff and the safety and security of our customers and their vehicles is one of our top priorities.

Wilson Automotive Repair offers a (1) One Year Labor Warranty. All Parts are Warrantied per Manufacturer Guidelines.

Yes. However, we understand that the expenses of auto repair can be a heavy burden at times. Therefore, if comfortable doing so, we strongly encourage customers to take advantage of the free repairs covered under their dealership warranty if possible. If there are ever any questions or you wish to receive a second opinion from our ASE Master Certified Technician, we would be more than happy to assist in helping you make a decision that is right for you and your car’s needs. It is important to note that, as an independent shop, we are unable to uphold Dealership Warranties and perform “Warranty” repairs per Dealership Warranty Guidelines. All expenses will be paid based on our standard rates.

As of January 1, 2026, Wilson Automotive Repair operates on a part-time basis by appointment only. Turn-around times depend on the shop’s current work-load. Basic services such as a tire rotation, oil change or brake replacement can typically be completed within 24 to 48 hours of drop off, while more complex services/repairs generally take anywhere from 3 to 5 business days or multiple weeks depending on the need for advanced diagnostics/troubleshooting and the availability of parts. Wilson Automotive Repair is committed to being up front and transparent about all repair needs. To better serve our customers and improve turn-around, appointments will be limited. We respect your time and strive to keep you as up to date and informed about the progress of your Service/Repair as possible. Should you run into any scheduling or time conflicts, please let us know and we will work together to resolve them. The best way to prevent extended service/repair times is to Schedule an Appointment and stay up-to-date on your vehicle’s Routine Service per the Manufacturer’s Guidelines as many faults do not show up until after damage beyond a simple repair has been done.

No. To ensure that your vehicle is serviced in a timely manner without sacrificing quality, safety or extra expenses, we do not install customer purchased parts. We strive to provide our customers with the correct, highest quality, most reasonably priced parts – the first time. We are unable to guarantee fitment, function or warranty parts that we do not purchase. If you feel that your situation warrants more consideration, please reach out to our ASE Master Technician and he will be happy to assist in determining any exceptions that may be made.

No. As of January 1, 2026, Wilson Automotive Repair operates on a part-time basis by Appointment Only. The best way to ensure your service can be completed in a timely manner is to Schedule an Appointment Online or by Phone Call.

Yes. Financing is available through Affirm, Sunbit, and Klarna. We do believe that auto owners should not have to choose between having safe, reliable transportation and putting food on their tables. We understand that affording unexpected auto repairs can be a major financial burden on many families. If you are struggling to afford an unexpected repair, please let us know. For tickets totalling $2,000.00 or more, half (½) of the total ticket amount must be paid in advance before parts will be ordered or repairs will be completed. Payment must be made within 30 (thirty) days of Diagnostic completion and/or Estimate disclosure. After 30 (thirty) days, if no payment has been received, a $25.00 (twenty-five) dollar per day storage fee will be accrued until payment is received in-full. After 30 (thirty) days of storage, Wilson Automotive Repair will take the legal steps necessary to take ownership of the vehicle and recover lost wages for parts, labor, Certified Mail Expenses, and accrued storage fees.

We proudly offer a year round 5% Discount on Any Repair or Service for all military service members and first responders. Supporting our local community is one of our top priorities. If you are a Student, Club, Organization or Team that is in need of Personal or Event Sponsorship, we would love to hear about it! Please give us a Call or send us an eMail with Subject: “Sponsorship”. Call or Follow us Online for seasonal special discounts and giveaways.

We do believe that auto owners should not have to choose between having safe, reliable transportation and putting food on their tables. We understand that affording unexpected auto repairs can be a major financial burden on many families. To ease this burden, we offer financing options for customers of all credit levels. For tickets totalling $2,000.00 or more, half (½) of the total ticket amount must be paid in advance before parts will be ordered or repairs will be completed. Payment must be made within 30 (thirty) days of Diagnostic completion and/or Estimate disclosure. After 30 (thirty) days, if no payment has been received, a $25.00 (twenty-five) dollar per day storage fee will be accrued until payment is received in-full. After 30 (thirty) days of storage, Wilson Automotive Repair will take the legal steps necessary to take ownership of the vehicle and recover lost wages for parts, labor, Certified Mail Expenses, and accrued storage fees.